Fanmail (I’m Blushing)

8 Nov 1997 – There are heaps of useful information on the Adaptec web site, though if you start out at the main home page it’s hard to find the CD-R/CD-RW stuff. If you want to look at it, try this URL: http://www.adaptec.com/support/cdrec [link no longer works]

It gives you rundowns (not always complete or consistent, but better than I’ve found elsewhere) on Adaptec’s software. Perhaps more important, it gives basic information about which software supports which hardware, which filetypes are supported in which operating systems, and like that. When the time comes, that’s also where they post patches, upgrades, and such. The honcho is a Dierdre something who has a presence in the newsgroups as well and has demonstrated a great capacity to ignore the flack, keep her cool, remain cheerily offhand, and focus on constructive substance. We need more Dierdres.

Having just started a job with a PR agency (I’m a former magazine editor), I’m acutely aware of the value of the abovementioned qualities. Please keep up the good work.

Subject: Adaptec in trouble ?
20 Nov 1997
From: nobody@REPLAY.COM (Anonymous)
Newsgroups: alt.philips.cdr.discussion

Are things going bad for Adaptec Software Products ? Why is it that “Adaptec CD-R (Deirdre’ Straughan) adaptec_cdr@wnt.dc.lsoft.com” (who also monitors a mailing-list for Adaptec Software Products) in all his replay’s includes a URL to the Adaptec Software Products site on the WWW.

I have heard about direct marketing, but is lurking around in usenet trying to drag CDR-users with some problem’s to a commercial-site not somewhat overdone ? Is this the way to stay alive for a company ?

Some research:

Author: “Adaptec CD-R (Deirdre’ Straughan)” <adaptec_cdr@wnt.dc.lsoft.com> 179 unique articles posted.

Number of articles posted to individual newsgroups (slightly skewed by cross-postings):

  • 68 comp.publish.cdrom.hardware
  • 46 comp.publish.cdrom.software
  • 22 alt.comp.periphs.cdr
  • 21 alt.cd-rom
  • 4 alt.2600.warez
  • 2 comp.sys.ibm.pc.hardware.cd-rom
  • 1 alt.binaries.warez
  • 1 alt.philips.cdr.discussion

All these posting’s contain one or more links to the Adaptec Software Products site on the WWW. I doubt if the advice given by this person is objective.

Subject: Thanx
Sat, 29 Nov 1997

Dear Ms. Straughan,

Just a few lines to thank you and your company for an excellent product in CD Creator Deluxe. One of the contributing factors in buying the program was seeing your intelligent and informative responses almost daily in the various newsgroups. It’s rare these days to see such dedication and interest given to the average consumer. Keep up the good work, and may I take this opportunity to wish you and the team a happy and prosperous New Year.

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