Ryanair’s Web Usability Tax – Passengers Pay for Incompetent Web Design

This article, with a new addendum added June 26, 2007, has been moved to my new blog, Usability Bitch.

5 thoughts on “Ryanair’s Web Usability Tax – Passengers Pay for Incompetent Web Design

  1. Sara - Piperita

    Io l’ho fatto l’altro giorno, e mettendo 0 non mi ha dato errore, ma è sicuro che per arrivare a capire come NON pagare i 6 euro per l’express check in, al quale non ero interessata, ci ho messo decisamente un po’ troppo…

  2. Tara Kelly

    Good thing to know. I’m flying from Italy to the UK in a couple of weeks, with one passenger required to take the 6 Euro fee, the other flying with luggage. Hmpf.

    @Sara, how exactly did you manage? At least so I don’t make the same mistake next time.

  3. Sara - Piperita

    @Tara: I choose the 0 baggage, then under it appeared a note where there was written that you can choose to remove the quick check in… I clicked on remove… And it was done… A the third attempt…
    And the travel insurance too is not so clear how to remove it…

    I thought I was the only one experiencing those problems, but I’m very glad I’m not alone in this world of user unfriendly web sites!!!

  4. webmaster

    Hmm. I don’t think I was offered that option, unless I was reading too fast to understand it.

    It’s not your fault – it’s piss-poor web design. I hate it when people blame themselves or feel stupid because they have trouble with bad design!

  5. vangie

    Bummer about Ryanair. Hard to tell if it’s stupidity or deceit. I was thinking of flying them from London to Trieste for my FVG trip, bypassing Malpensa altogether. Maybe it would be better to fly easyJet to Marco Polo (Venice) from London…anyone?

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