Another in the ongoing series â€œone million ways to screw up a password reminder page.â€ This oneâ€™s from the Austin American-Statesman, a site I only registered on because a friend forwarded an article I might enjoy, and this is one of those (extremely annoying) sites where you can only read an article if youâ€™re signed in.
Iâ€™ve read maybe one or two articles over the lifetime of this relationship, and now that I want to STOP receiving emails about real estate I will never buy, the American-Statesman is making it as difficult as possible for me to tell them so.
Iâ€™ve started using password-management software in the last year or so, but before I never bothered: I can always get the site to remind me, right? Wellâ€¦
Plus point of this form: your login is your email address, and they tell you so right there on the form.
However, since Iâ€™ve forgotten the password and cannot sign in, there is no apparent reason for me to fill in that box. What I want is the â€œForgot your password?â€ link, and I go straight for that.
When I click it, however, I get an error message as shown below:
Hmm. You donâ€™t see many sites where you must fill in a field in order to click a link. Thatâ€™s confusing.
As instructed, I fill in the email address, THEN click â€œForgot your password?â€
Result: I find myself at a page which is blank except for the American-Statesmanâ€™s top navigation. It does not tell me whether anything happened as a result of my filling in the email address and clicking the link. Did it work? Was there a silent error?
I go back and do it again. Same result. At this point I assume that maybe it worked but no oneâ€™s bothering to tell me.
Later on, in my mailbox, I find that it has worked â€“ in fact the login info has been sent to me twice.
If a field must be filled in to permit a click, use a Submit button rather than a link.
And give your user some !@#$@ feedback on whether the operation was a success!