Here’s the email I sent to we_can_help@comcast.com this morning: Two days ago I was looking for Internet and a phone line – and ONLY that – for my move to a new apartment next week. Your current special offer was acceptable, though I was not happy that it required a 2-year contract; it took some… Continue reading Comcast: Customer Service Failure Before I’m Even a Customer
Category: usability
This is an Emergency: Chevy Cobalt Mirror
Flew into San Francisco Airport late last night and had to rent a car and drive to a hotel – thankfully, not very far. While still in the garage, I adjusted the rearview mirror so I could see out of it, then drove out into the dark to (eventually) find the entrance to Highway 101… Continue reading This is an Emergency: Chevy Cobalt Mirror
I Can’t See You!
Visiting an old high school friend in Colorado last spring, we discussed our rapid approach (or have we already arrived?) into middle age. “Did it come on fast with you?” “Yeah, it just seemed to happen overnight. All of a sudden, I can’t see!” I’ve been extremely nearsighted most of my life. Now, to my… Continue reading I Can’t See You!
VirginMobileUSA – Missing Error Message
Every time I come to the US I have a cellphone problem. International roaming from Vodafone Italy works inconsistently, if at all, with US carriers. The first time I landed in Denver I spent a very frustrating half-hour trying to contact the friend who was coming to pick me up: the T-Mobile network that my… Continue reading VirginMobileUSA – Missing Error Message
Security in a Single Bag?
Even if you have not travelled through the UK recently, you may have heard of the annoying new regulation that passengers going through airport security there may have only one bag. Security people and signs remind you of this multiple times en route to the scanners. For me, this means stuffing the small purse in… Continue reading Security in a Single Bag?