(Some of) What I did at TVBLOB

Found an old piece of video that reminded me of some of the fun and challenging things I did at TVBLOB, Fabrizio Caffarelli’s second startup, including: Software interface and interaction design: Developed feature requests into step-by-step schematics of UI states and behaviors , worked with engineers to ensure correct and coherent implementation, worked with marketing… Continue reading (Some of) What I did at TVBLOB

My Career Evolution from Tech Writer to… Many Things

I recently gave a talk at at internal Amazon conference for tech writers. I was a technical writer from early in my career, and still consider tech writing one of my foundational skills. In the talk, I hoped to provide some insight to other technical writers about their own skills, and how those could be… Continue reading My Career Evolution from Tech Writer to… Many Things

Marketing Your Open Source Project

In March of this year, I spoke at the Southern California Area Linux Expo (SCaLE), a conference I’ve been attending for years and highly recommend for its kind community, and great people and content. Here’s the video of my talk: Here are the slides. I’m submitting this talk to other conferences, and it will evolve… Continue reading Marketing Your Open Source Project

My History in Customer Service

Note: I had largely forgotten about a review I wrote in 2010 of Tony Hsieh’s book Delivering Happiness: A Path to Profits, Passion, and Purpose. More importantly, I had forgotten that it included a history of my philosophy of customer service, which I think deserves separate billing. So here it is: I have cared about good customer… Continue reading My History in Customer Service

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