Comments on: share your experiences with Telecom Italia

By: Stuart

Stuart — Thu, 28 Feb 2008 19:50:39 +0000

So many have said it before me, but I’ll reinforce the point. Telecom Italia has to be the worst run, most disorganised “piovasca di merda” (Shower of shit - and yes, I have actually managed to get some of my friends to start using this expression in Italian) I have ever had the misfortune of dealing with. I won’t bore you with the full story but suffice it to say that I have just this very evening recieved a telephone bill for a line that I had disconnected nine months ago when we moved house. To add insult to injury the final bill is a whopping 500 euros. They must be taking the piss, but for the sake of low stress levels of my wife and father-in-law I have decided not to go to court over it, depsite having plenty of documented evidence to support my point of view.

Italy is a fabulous country and Italians are for the most part a marvellous, warm and friendly people (except whilst driving), but their national services stink and Telecom is the crowning turd in the waterpipe. We are now on a Skype telephone connection and I have vowed NEVER to use Telecom Italia again for the rest of my life.

By: nn

nn — Wed, 09 Jan 2008 15:13:18 +0000

Telecom Italia is the worst organisation I have ever had the misfortune to deal with. the 187 phone desk is 99.9% rude, hopeless, and ineffective. Promises given over the phone are a mirage that evaporate into hot dusty sand. I recently signed up to Alice with the option of buying a lap-top. The technician duly arrived on the right date at the wrong time, so I missed him. That was in October 2007. January 2008, after repeated phone calls, faxes, and e-mails to every Telecom Italia point of contact under the sun, still no sign of making the technician re-materialise despite all the assurances from 187. The company deserves to go down and I won’t be shedding any tears when it does - as surely it must. I just worry about the hours and days this totally incompetent organisation has taken off my life in terms of stress and raised blood pressure - not to mention the loss of time phoning, faxing, and waiting in for never-respected appointments. I’d switch tomorrow if there were another option - the sad fact is all the other operators have to go through this humongous colossus of uselessness so in the end you just end up adding a further layer of inefficiency to the process; plus the fact that Telecom Italia plays dirty with 3rd parties. Real open competition when it finally comes will quickly dispatch Telecom Italia down the plughole of infamous company dismemberment. That will be the day to uncork a bottle of bubbly . . .

By: S

Tue, 23 Oct 2007 20:03:37 +0000

If telecom Italia was a person, I would stab it in the f-in face!

By: Kate

Kate — Wed, 17 Oct 2007 13:01:50 +0000

Don’t bother switching to Alice “Business” — we were without ADSL for almost three months this spring and a friend of mine in Como has been without hers since May. There is NO GUARANTEE whatsoever regardless of whether your contract is under a business name — we actually got a faxed response to our written complaint and request to be reimbursed for the months we paid but did not actually receive service (not business lost, mind you, just payback for the months we paid for NOTHING) and were basically told in two lines of black and white: “cazzi tuoi.”

I hate this company. They’re just evil. Across the board. I recently bought a Blackberry (locked to TIM, stupidly) in the hope that at least that would allow me to check e-mail for reservation requests and do basic work when our rental property opens, but I’m still waiting after three weeks for them to respond to my request to initiate service. I wish I could figure out how to get satellite service somehow — I’ve heard it’s possible, but I don’t know much about it. The idea of contacting TI to hook up my newly completely affitacamere makes my blood run cold.

By: Elizabeth

Elizabeth — Mon, 15 Oct 2007 11:48:27 +0000

I have had fastweb for 5 years now with no problems, once we got it set up (which was a bit complicated).
thats one way to resolve telecom.

By: Tomas do Amaral

Tomas do Amaral — Mon, 24 Sep 2007 08:59:33 +0000

I am at the moment going through a similar experience. In March 2006 I stopped one of my Telecom numbers sending Telecom a registered letter, but they went on another 4 months invoicing for it… I have sent all the correspondence 3 times by registered mail and 4 times by fax and they are still trying to collect 400 euros for services not rendered.

By: Fab

Fab — Fri, 27 Jul 2007 11:06:18 +0000

update: after sending an email to Telecom Italia CEO and to Domestic Fixed Services Director, i’ve got my problem promptly fixed and they called me from two different offices to be sure that all is ok now. After months of calls to the Customer Care!
So if you want to try, just get their names and the Telecom Italia mail-address format… :-/

By: Fab

Fab — Tue, 24 Jul 2007 21:51:04 +0000

well, this is not about adsl troubles, but is about Telecom Italia Customer Care (if any).
More than a year ago they invited me to switch from smail mail paper bills to website access electronic bills. I accepted and registered my account on the website, but after getting your ID and password, you need a further registration in order to access you bills informations. This further one-time registration asks for a couple of infos from one of the latest paper bills to work, but unfortunately this doesn’t work with any -correct- data!
So i can’t access details of my Telecom voice and data bills since last year!
I tried to call 187 many times but the front-end operators don’t have a clue about a way to fix the problem. Anyone has a different “idea” about a “possible” solution… try this, try that… Finally one day they said.. “we have to remove your account and you will start a new registration”. Well i thought this was the first time someone at 187 said something close to fix the problem. They said to wait for a week and then re-register to the site. When i did it i discovered they did not remove my account, they just changed/disabled my password. With a new password the problem was still to fix. I called again, and after a week they … reset my password again! Today i called again and the guy said to me, “why don’t you try deleting your account from the website?” I simply can’t do it from the website myself!, I said. “Why don’t you register a different account?” Because when you register, the first information is a unique code and the system recognize that you’re already registered!, I said. I asked please to try removing my account, not my password. I also asked for any different access to customer care other than calling 187, and if there is a way to communicate to someone responsible to the customer care service. Nope.
No hope.
I’ve found the email address of the Telecom Italia eCare Manager and sent my case. Never got a reply.
I will say goodbye to Telecom Italia _very_ soon.

By: jo

jo — Tue, 17 Jul 2007 15:54:18 +0000

i actually dont have the energy to explain the very long story, but for me it is still ongoing, and I dont see a light, I still have no internet after over 40!!! calls!

By: Josh

Josh — Sun, 08 Jul 2007 11:05:38 +0000

Well I have had a fine run in with telecom myself, and as I don’t speak italian its a bit more painfull so I deal with a customer support center in the town of Aviano. Well I have been fighting from day one, March 15th to get a 20mega connection my connections have gone up and down and services been all screwed up. I never got the 20mega they said I could only get the 4mega for the area I live in. I find that unlikely being that I live in Pordenone which is kind of a big city and you think they would have that in this area. No problem though I will happily take the 4 mega. Of course they say wait 10 days, its not a 10 day wait at all its actually pretty fast, but here is the kicker when they activated my 4mega line they fried my either card which is an on board card as most motherboards are, along with frying a modem that I paid 100 euro for. So the total cost is about 200 euro in damage, this is mainly a guess cause I have a backup modem that I’m using and I have to either ports and am using my other one which all work fine but the moment I use my other modem or port nothing works. I have not yet been able to contact telecom about this issue but when I do its not going to be pretty. And as far as how long it took for everything to be said and done well I started out with all this BS in March its now July and ummmm yeah I got my 4mega connection which is really fast I may add, but at the expense of hardware on my motherboard being toasted and my modem being sizzled I don’t think its really worth it and I doupt telecom will take fault for this or give me a discount for my bill. I fucking hate telecom bunch of assholes, even though I don’t directly deal with them I still hate those stupid pricks.