Comments on: Telecom Italia: The Whole Ugly Saga

By: Monica

Monica — Sat, 03 Sep 2011 03:15:52 +0000

You may be able to help me. I feel you pain. We cancelled our Telecom Italia number a year ago.. been billed the whole time. Since I am not in Italy at the moment, do you know of a fax number or how I fax from the US to 803 308 187

Grazie e ciao.

By: Miguel Carrasco

Miguel Carrasco — Sat, 19 Feb 2011 13:53:54 +0000

keep you eyes open it hasn’t finished yet …. http://telecomitaliasaga.com/
will be on the web soon

By: Timothy Murphy

Timothy Murphy — Thu, 06 Jan 2011 01:09:48 +0000

Our ADSL line worked perfectly for about 2 years, but has now started giving trouble.
The connection is lost roughly once an hour.
The modem has to be switched off and then on again,
and it usually comes back in about 3 minutes.

We’ve rung Telecom Italia (187) about 10 times in the last week.
There is a kind of mantra they have, about the problem being solved in 48 hours.
It is no use telling them that that is what they said 48 hours ago;
they don’t seem to find any contradiction in this.

A technician actually came to the house one day;
he tested the line and said it was fine,
and told us to swap the modem (free).
We did this but it had little effect.

I think the only way to survive is to regard the whole thing as a farce.

Actually, I am from Ireland and the situation in Ireland
was at least as bad as this 15 years ago -
we waited 5 years for a phone,
at one point they told us they were held up
by a shortage of wire-benders!
But then about 10 years ago an American was appointed CEO
of Telecom Eireann, and the whole scene changed in a matter of weeks.

By: Alec in Napoli

Alec in Napoli — Sat, 04 Sep 2010 14:24:27 +0000

Oh my god they still suck!!!!!!!!!!!!!!!

By: Deirdre Straughan

Deirdre Straughan — Fri, 06 Aug 2010 01:06:51 +0000

Apparently people have strong (negative) feelings about Telecom Italia!

By: enzo

enzo — Wed, 04 Aug 2010 22:25:34 +0000

do you guys have anything better to do ….its a bloody book now !!!!!!!!!!!!!!!

By: elizabeth from naples

elizabeth from naples — Sat, 28 Mar 2009 16:02:12 +0000

Thankyou Deirdre, for your tip. Any of us who has had what I can only term as “A nightmarish experience with telecom Italia”, I personally have had several, have had to threaten legal actions, in order to recieve a working internet, not to mention the endless;”Yes, I ****well have paid my ********bill, so damn well re-connect!!” phone calls, have to admit I will now gather whatever strength is left in me, and launch myself into another battle for a telephone system, that may, or not, function.

By: Deirdre Straughan

Deirdre Straughan — Sat, 28 Mar 2009 15:09:43 +0000

If your internet bandwidth will support it, use Skype. There are even Skype handsets you can use to make it more like a regular phone experience, and it’s a lot cheaper than international calls with Telecom Italia. And why gives those bastards any more of your money?

By: elizabeth from naples

elizabeth from naples — Sat, 28 Mar 2009 15:06:50 +0000

To continue; “Who the ***********! are you to tell me who and when I speak to whoever I ****well please!” Answer: “We did this to protect you from someone trying to use your phone, to phone an illegal number and, run up a bill.” Q: “have you seen my bill of 44 euros?” A:”Well, maybe you didnt pay your bill then?” Q:” What the devil’s the matter with you girl?!!”….and so it has contnued, and continued, I am now supposed to write a fax, with all the usual photocopied bits of paper, asking them (TELECOM ITALIA) Who else?.. If they could please, reconnect the possility of allowing me to phone internationally. Can someone out there inform me of my rights, reguarding. Privacy. Discrimination. Please?

By: elizabeth from naples

elizabeth from naples — Sat, 28 Mar 2009 14:55:46 +0000

I woke up decided to ring my daughter in australia, nothing unusual here. A message arrives,”you are not able to ring international”….excuse me?. Try again. “you are not able to ring internationl”. I tried a local number, telephone is working O.K. Its Sunday, no point in ringing the usual waste of time and energy number. Monday, rang to ask “What the devil….?”. Answer, after innumerous cutoffs, deadlines, etc. We all know the story!!! The Answer: ” I have an accent!” I am stunned, almost, but, almost speechless! “EXCUSE ME?” Answer; “When we ring your number your answer machine answers in another language,!!!!” So, the anti-fraud office has cut your use of international calls.”….can some-one help???