I wrote 18 months ago about my disappointment with KLM’s poor handling of a bereavement situation (KLM Tries Harder… But Fails). I’m flying a lot again these days (three trips to the US this year, plus several to the UK, and now India). I still receive promotional emails from Flying Blue, the alliance which KLM… Continue reading KLM Makes Up, and Other Airline Experiences
Tag: airlines
Ryanair’s Web Usability Tax – Passengers Pay for Incompetent Web Design
This article, with a new addendum added June 26, 2007, has been moved to my new blog, Usability Bitch. You might also like: No related posts.
Airline Usability
This article has moved to my new blog, Usability Bitch. You might also like: No related posts.
Frequent Flier: The Strange Perks of Business Class
Over the years I’ve lived in Italy, I’ve ended up travelling to the US far more than I ever expected, mostly for work. The first such trip occurred soon after Incat Systems moved to California, in late 1993. I was the technical writer, so I had to meet with the engineers from time to time,… Continue reading Frequent Flier: The Strange Perks of Business Class