SxSWi Report – Social Media: Connecting with Customers

Note: This was listed in the catalog as “Social Media: If You Liked it, Then You Should Have Put a Digg on It…”, which I wouldn’t have bothered to attend, but when I walked by the room the title had changed to “Social Media: Connecting with Customers”, which was a lot more obviously interesting to… Continue reading SxSWi Report – Social Media: Connecting with Customers

KLM Makes Up, and Other Airline Experiences

I wrote 18 months ago about my disappointment with KLM’s poor handling of a bereavement situation (KLM Tries Harder… But Fails). I’m flying a lot again these days (three trips to the US this year, plus several to the UK, and now India). I still receive promotional emails from Flying Blue, the alliance which KLM… Continue reading KLM Makes Up, and Other Airline Experiences

Italy’s Postal Embarrassment

Complaints are common about the Italian postal service, but I thought things were getting better. And maybe they are, measured strictly against la posta’s own previous service levels, which have always been dire. But consider these events: I needed to mail two packages from the US this summer, one to Ross in India, one to… Continue reading Italy’s Postal Embarrassment

Communicating with Your Customers

Someone anonymous claiming to be an Apple employee launched a blog (now vanished) to discuss his/her thoughts on Apple’s communications with its customers. This was big news in the blogosphere, because Apple is notoriously secretive and uncommunicative. The only Apple product I own is an iPod (I had a Mac SE 15 years ago, my… Continue reading Communicating with Your Customers