If you’ve been reading this newsletter for a while, you’ll know that customer service is one of my pet peeves – and praises, when somebody actually gets it right. For my upcoming US trip, I need a cellphone. Actually, three, for the three of us going to Las Vegas for CES, so we can keep… Continue reading More Tips on Getting Better Customer Service
Tag: customer service
Customer Service in Italy (Again)
We’ve been customers of Ikea for over 15 years – sometimes satisfied, sometimes not. I suppose that eventually we will replace most of our cheapish Ikea furniture with stuff that Rossella won’t be embarrassed to inherit, but for the time being, given budget constraints, we still buy Ikea. The Ivar unfinished pine modular shelving has mostly migrated… Continue reading Customer Service in Italy (Again)
Service With(out) a Smile
I’ve bitched at length about Telecom Italia and Tiscali (my current and past Internet service providers), and the lack of customer service nous shown by both. Foreigners in Italy often complain that Italians generally don’t have a concept of customer service, and I’d have to say that’s a fair assessment, amply demonstrated in most chain stores, supermarkets, Ikea, etc.… Continue reading Service With(out) a Smile
How to Get (Slightly) Better Customer Service
David Pogue of the New York Times has written a series of articles on “Customer Service Cluelessness,” in which he postulates that the incorrect billing many of us suffer from various companies is actually a money-making stratagem: most of us won’t notice small discrepancies on our bills, or won’t spend the time to communicate with… Continue reading How to Get (Slightly) Better Customer Service
The Infamous Miniskirt Photo: Give the Customers What They Want!
The photo above first appeared on the Adaptec website in April, 1998. Over the years some of my colleagues griped that having a picture like this on a corporate website was “unprofessional,” and I suppose it was. But (a) why does “corporate” have to mean “boring”? and (b) there’s a story behind it. It all… Continue reading The Infamous Miniskirt Photo: Give the Customers What They Want!