Massacre at VA Tech – Malaysian Students Safe read a headline I spotted via Google News this morning. Naturally, it came from Malaysia’s Straits Times newspaper. It’s facile to say that the global is local and the local is global. But there’s more to this particular phenomenon. When we hear about horror anywhere in the… Continue reading Six Degrees from Disaster
Tag: miscellany
A Whole New Me
I’m a cartoon! I’m not quite sure where I got the idea (although, admittedly, a number of bloggers are doing it). Since the unifying theme of this site is me, it makes sense to use myself as a logo. But I rarely like photos of myself, and a cartoon portrait seemed like more fun anyway.… Continue reading A Whole New Me
More Tips on Getting Better Customer Service
If you’ve been reading this newsletter for a while, you’ll know that customer service is one of my pet peeves – and praises, when somebody actually gets it right. For my upcoming US trip, I need a cellphone. Actually, three, for the three of us going to Las Vegas for CES, so we can keep… Continue reading More Tips on Getting Better Customer Service
How to Get (Slightly) Better Customer Service
David Pogue of the New York Times has written a series of articles on “Customer Service Cluelessness,” in which he postulates that the incorrect billing many of us suffer from various companies is actually a money-making stratagem: most of us won’t notice small discrepancies on our bills, or won’t spend the time to communicate with… Continue reading How to Get (Slightly) Better Customer Service