I wrote 18 months ago about my disappointment with KLM’s poor handling of a bereavement situation (KLM Tries Harder… But Fails). I’m flying a lot again these days (three trips to the US this year, plus several to the UK, and now India). I still receive promotional emails from Flying Blue, the alliance which KLM… Continue reading KLM Makes Up, and Other Airline Experiences
Tag: travel
Ryanair’s Web Usability Tax – Passengers Pay for Incompetent Web Design
This article, with a new addendum added June 26, 2007, has been moved to my new blog, Usability Bitch. You might also like: No related posts.
Airport Reports: Malpensa
Looks as if I’m a frequent traveller again this year, and I hope that will hold true for some time to come. I’ve been relatively quiet for the last six years – usually only one annual trip outside Europe – but it’s time to spread my wings again. Travel woman: that’s who I am and… Continue reading Airport Reports: Malpensa
Airline Usability
This article has moved to my new blog, Usability Bitch. You might also like: No related posts.
KLM Tries Harder… But Fails
In my Silicon Valley heyday I was a Platinum-level frequent flier on both KLM and British Airways, thanks to business class flights from Italy to San Francisco four or more times a year. When I quit Roxio in 2001, I stopped flying business class (in fact flew far less in any class at all), and… Continue reading KLM Tries Harder… But Fails