KLM Makes Up, and Other Airline Experiences

I wrote 18 months ago about my disappointment with KLM’s poor handling of a bereavement situation (KLM Tries Harder… But Fails). I’m flying a lot again these days (three trips to the US this year, plus several to the UK, and now India). I still receive promotional emails from Flying Blue, the alliance which KLM… Continue reading KLM Makes Up, and Other Airline Experiences