Hardworking Italians

I’ve seen several reports recently of studies showing that Italians have more vacation days than anyone else in the world, except maybe the French. Most regularly-employed Italians during a year enjoy some long weekends, even longer Christmas and Easter breaks, and several weeks’ vacation in the summer. However, I’d like to see a study of … Continue reading Hardworking Italians

Service With(out) a Smile

I’ve bitched at length about Telecom Italia and Tiscali (my current and past Internet service providers), and the lack of customer service nous shown by both. Foreigners in Italy often complain that Italians generally don’t have a concept of customer service, and I’d have to say that’s a fair assessment, amply demonstrated in most chain stores, supermarkets, Ikea, etc. … Continue reading Service With(out) a Smile