Italy’s Postal Embarrassment / Vergogna Postale
Complaints are common about the Italian postal service, but I thought things were getting better. And maybe they are, measured strictly against la posta’s own previous service levels, which have always been dire.
But consider these events… [more] [in italiano]
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There seems to be no will to correct this nor any recognition that Italy is missing out on an enormous commerce outlet because no one trusts the post. You see film on the news of Post workers rifling the mail, then nothing.
I have at times had my birthday packages pilfered by customs. They reseal with their tape. Two to three items are missing.
Is anyone paying attention? Sure doesn’t look like it.
Comment by Judith in Umbria — October 31, 2007 @ 10:51 am
Le Poste sono indecenti.
Aspettavo una lattera mandata con raccomandata A/R… ci ha messo 2 settimane per arrivare.
Stessa cosa per un acquisto su ebay, invio tramite posta raccomandata ci ha messo 8 giorni.
Altissima serietà invece dei corrieri.. mi è capitato di comprare un portatile da CHL un mercoledì pome, io giovedì all’ora di pranzo già lo stavo utilizzando. (partenza milano.. arrivo napoli)
Per non parlare di tutte le spedizioni smarrite dalle poste.
Comment by ...Lord Zarcon — October 31, 2007 @ 11:31 am
A me il postino invece di consegnare il pacco ha lasciato la cartolina per il ritiro in posta (e io ero in casa, non ha nemmeno suonato il campanello), comunque, per il ritiro non puoi andare lo stesso giorno dei aspettare anche fino a 48 ore, e poi, nella fretta il postino non ha compilato la cartolina (ha messo solo il mio nome e non i riferimenti della spedizione) e in posta hanno avuto il coraggio di arrabbiarsi con me perchè la cartolina non era compilata correttamente alche ho dato fuori di matto finché il pacco non mi è stato consegnato.
Anche i corrieri non sono molto affidabili comunque.
Comment by marchino — October 31, 2007 @ 12:05 pm
WOW! Now that is shocking…. Even India has a better postal system than we do in Italy.
Shame, shame, shame.
Comment by Eva — October 31, 2007 @ 1:45 pm
Less than 2 weeks ago, a friend and I were at a “Mailboxes Etc.” in Monfalcone attempting to ship 9 bottles of Friulian wine back to the US since we didn’t know how we’d get it on the plane the following day with Ryanair’s baggage restrictions.
I’d already read your initial report on how bad the Italian Post is, but decided to try it anyway. We learned that it was going to cost 79 Euros to ship 3 bottles. With the dollar at an all-time low against the Euro, it was going to be insanely expensive to ship 9 bottles, for which we’d paid 5-8 Euros apiece. We decided to buy the styrofoam bottle protectors for a few Euros, bought a huge hard-sided suitcase at a mall and figured we’d still come out ahead.
Comment by vangie — October 31, 2007 @ 3:51 pm
However, I am currently frustrated with India’s mail system. My daughter sent five or six letters last month from Mussoorie to the USA and none have arrived. One letter sent to her boyfriend was returned to her last week opened!! The letters and packages we send usually get there in two to three week. (that is USA to India) I really want to read the letter she sent to us and so does her Grandma.. I am very glad for email!!
Comment by Grace — November 1, 2007 @ 1:29 am
I highly recommend that you order books from Amazon’s UK site - no customs fees as it’s within the EU and packages arrive way faster!
Comment by kataroma — November 1, 2007 @ 10:08 pm
I do order from Amazon UK for preference - faster and cheaper on shipping - but sometimes the items I want are not (or not yet) available there. On the other hand, the way the dollar is going, there might be a net savings in ordering from the US and paying the customs duty…
Comment by webmaster — November 2, 2007 @ 6:39 am
I was told it would take 7-10 working days to send a small package from Australia to Reggio Emilia. Six weeks later it arrived!! It may just be one of those things, a one off event and Australia is far away, but it is still only a 20hr flight and I know that here it would have only spent a maximum of two days in sorting in Australia. Just sent another similar sized package on Wednesday, been told it should arrive 2 weeks at the latest. See how we go on that one before I get overly judgmental! At least so far I havent paid anything extra.
Comment by Kelly — November 2, 2007 @ 9:47 am
I think the poste are getting better in some ways (well, the post offices “look” prettier and now there are actual lines to stand in) but what is up with everything going through the dogana now? Before it was hit or miss and seemed to only affect boxes. Now they are also targeting envelopes - which actually used to arrive in a week from the U.S. via regular post. The fact that they now go through the dogana means you wait a month or more AND have to pay. A true vergogna!
Comment by Michelle — November 9, 2007 @ 6:03 pm
That’s even if the post office even notifies you of the letter. On a few occasions, whether it’s a letter from the States or even within Italy, sometimes it arrives, other times is returned to sender.
I’ve also ordered from Amazon UK and up until now have had no problems receiving things I have ordered. Yet when I’ve ordered things off of Ebay UK, I have received everything no problems, except for one package that I ordered at the end of November, hoping I’d have it in time for Christmas. No such luck.
The Italian postal system’s bad rap is even known in my hometown in South Dakota. Last time I was back (2005) went to send a box of things to avoid paying excess baggage. The man was like “You want to send this where!?!? Let’s hope it gets there!”
Comment by Ann — January 7, 2008 @ 5:50 pm
You done right furshur.
I ordered 6 pieces between books and DVDs on Nov 17 since an American friend for whom I played tour guide sent me an Amazon.COM gift certificate.
Being pre-Christmas, they split it up into 4 partials (3+1+1+1, even though ALL were listed as “in stock, immediate delivery” and I opted for a single shipment), which had expected dates Dec 14, 20, 27 & 28. The 14 Dec package came Tuesday 8 Jan, with almost €15 di Dogana (of which 9 was actual customs+IVA [you also have to pay 20% IVA on the customs charge!] and €6 “customs handling charges” by the dogana and the Poste). The second arrived (no charges) yesterday, and the other ones (shipped Nov 22 & 25) have yet to show, and being girl’s DVDs I suspect they may never make it anyway…
Almost funny thinking of the poor postal worker who gets it home and discovers his DVD player won’t do Region1 and his kid hating him for not being able to watch Disney Princesses or Hilary Duff…
My family also sent Christmas presents TO Italy, and of three sent in late November, one got here the 21st, on the 30th, and one has yet to show… Another sister (always the procrastinator) sent her packages the 19th using DHL 2day service, which arrived the 27th (one we discovered actually sat in storage with a Mysterious Customer Hold Order from the 21st [no one was ever able to explain why it was there or how to break the spell, except to say "sometimes when we have a lot of packages, some get put on customer pickup by the warehouse people(?!?)"]), since “they were really backed up from the Italian teamster’s strike” (which was successfully concluded two weeks before the package was ever sent…) and “they were really swamped this year since lots of people were sending Christmas stuff”, to which my only thought was “After 2000+ years of knowing about and making a fuss over Christ’s birth, you’d think that at least the Italians, having the Pope here and all, at least they would be expecting Christmas to turn up *again* this December here, wouldn’t you? How could it be that DHL isn’t prepared for the Holiday Season to get busy?”
Mah!
Comment by Old Jacques — January 11, 2008 @ 11:30 am
Jacques, if something goes missing from Amazon, let them know - they will replace it!
Comment by webmaster — January 11, 2008 @ 12:25 pm
I did, but it has been jumping through all sorts of hoops and over and onto all sorts of boxes like some dog and pony show.
Part was sort of my problem, as the credit card used in november expired at year’s end, but whooda thunk it would matter, or that I would be doing this two months later, or that they couldn’t just use some internal accounting method (gift certificate refund+charge), as the original credit card charges ($6 over the gift certificate for the residual shipping costs) didn’t even cover the second partial order lost. You see, they don’t just replace, they send and charge you for a new identical order and then refund the same amount. Too much trouble, methinks. And all handled by anonymous customer service forms.
Comment by Old Jacques — January 13, 2008 @ 10:52 am
My mother sent my christmas present in October, it still hasn’t arrived. I have lost all hope. I wouldn’t mind but it appears that she has suffered a lapse of her usual appalling taste and actually sent me something quite nice - we may never know.
Comment by caroline crawford — January 17, 2008 @ 4:07 pm
I mailed a 9-pound box of Christmas gifts to my daughter in Torino on Dec. 5, 2007. She had not received it my Jan. 11, 2008 so I had the US post office trace it using the customs declaration number. A week later it was delivered to her and she had to pay a 75 euro customs fee! Since it cost me $58 to mail and she paid approx. $112.50, the total cost to mail a box of opera CDs and opera and ballet DVDs was $170.50!! Crazy. This was a not a commercial importing mailing, it was personal gifts, I cannot find any info explaining the Italian ’s charging so much…can anyone shed any like on this? The box had my personal home address, not a business, on the box and it was insured for $400. Thanks.
Comment by Karin Wolfe — January 17, 2008 @ 5:28 pm
I received the original Amazon shipment that I was expecting (and which had been already replaced with the identical substitute order) a couple of days ago. Funny thing about the Italian Postal System (Poste Italiane)…
The replacement arrived first (mailed after 6 weeks of waiting for the original order) and had a €15 customs charge.
The original order (of exactly same value) arrived a week+1/2 later without customs charge, but needed to be picked up at the Central Post Office, because it was hand-written labeled as “ingombrante” (bulky), even though the entire package was roughly 8×10x15 inches, and less than a pound (two [relatively] light books + 1 DVD), and the replacement was delivered “a domicilio”.
And the day before I received a notice that a Christmas package from my Sister needed to be picked up at the central post office because it was “ingombrante” (12″x12″x8″). Go figure. The best reason they could offer was that it was rainy seasin and they didn’t want my package to get wet carrying it by boat from the central post office to the local area. What happened to “Not rain nor sleet nor…”
And I am still waiting for two other DVD’s from the same order, already resent as replacements as well. Neither original nor replacement has arrived…
As to the €75 customs on $400 value, it doesn’t seem out of line, as I believe (but am not positive) that there is an upper limit on custom free gifts, which should be under €100 if I am not mistaken. After which there are 20%IVA + customs charges + surcharges + overhead + fixed costs + service charges + ecc. + ecc.
My other sister had her Christmas package sent 48 hours via DHL, and I paid €30 customs, after 8 days (sent 19th Dec., arrived 27 Dec.). No idea how much it cost her… but not what it was worth, if not thought value.
Declared and insured value $100, but real value, probably something less (I’m guessing $70-80), plus it was someone from the mailroom that sent it out, and didn’t bother writing “personal” or “gift”.
Such is life in Italy…
Comment by Old Jacques — January 23, 2008 @ 12:46 am
2kg Christmas present took another 6 weeks, to get from Australia to Italy recently posted a letter, around the 7th of January, to Forli, hasn’t arrived, my friend’s Christmas present to me which was sent the week before Christmas hasn’t arrived yet either, 3 months later…What can we do?? I almost don’t want to bother sending anything any more
Comment by Kelly — March 17, 2008 @ 2:56 am
I think the main problem is the people of the country, and the fact that most of them are Catholic. This usually translates to a total lack of ethics on the part of the people, and allows extreme corruption to take over the government. Here in North America, we have a very similar country called Mexico. The government is utterly corrupt, and you can’t do anything there without bribing someone. What does Mexico have in common with Italy? Simple: everyone’s Catholic! Countries which don’t have the Catholic Church in control simply don’t have these problems, because people in those countries are more ethical. Why are Catholics so unethical? I have no idea. But you can’t deny the correlation.
Comment by Grishnakh — May 26, 2008 @ 5:00 am