I love online check-in, where I can select the seat I want and take care of some formalities before I ever get to the airport.
So I checked in online for my British Airways flight to Denver, but didnâ€™t have an easy way (at my dadâ€™s house) to print the boarding card. The site assured me that I could do this when I arrived at the airport.
When I got to Heathrow, several big and immediately obvious signs advised me that if I had checked in online but had NOT yet printed my ticket, I should proceed to a kiosk to do so. I was pleased at this rare example of clear instructions at an airport.
I went to the kiosk, punched in the number of my reservation, and got a screen saying: â€œYou have already checked in.â€ And that was it â€“ the kiosk returned to its original â€œcheck in hereâ€ state. I had seen no option to print a boarding pass, nor did the machine look as if it was going to do this on its own initiative. I tried again, and, even looking carefully, could not find any print option, though the screens were very clear and uncluttered. Fortunately, there was a lady standing behind the kiosks ready to help, so I asked her.
â€œIf youâ€™ve already checked in, go straight to the Bag Drop and they will print the boarding pass for you.â€
â€¦in flat contradiction of the instructions on great big signs all over the place!