Category: technology

Since my whine about our iPod troubles , I’ve received several offers to help solve the problems, as well as several other stories of customer dissatisfaction with the iPod. So I should follow up. Rossella’s friend who also has an iPod was able to load new tracks onto hers, which told me that the iPod… Continue reading Win Some, Lose Some

Why Do We Pay Higher Prices Higher for the Same Downloaded Software? I have for some time been considering buying ACDSee, photo management software recommended to me by Tony Boccaccio, whose opinion I trust in the matter (he’s a professional photographer). I tried it last year and liked it, but at the time $99 was more… Continue reading Gouging the European Customer

Even marketers can get fooled by brand reputation. My daughter asked for an iPod for her birthday this summer. While normally somewhat cautious in buying electronics, I didn’t think twice about this – it’s Apple, right? They have a reputation for customer satisfaction and reliable hardware, right? Um, well… That reputation is no longer deserved,… Continue reading What’s in the Apple Name? Quality and Support Problems with iPods

High tech companies have often used rock ‘n’ roll to show how cool their products are. When Windows 98 was launched, with great fanfare, Bill Gates personally chose the Rolling Stones’ “Start Me Up” as its advertising song, to emphasize Windows’ cool new Start button. He apparently forgot the rest of the lyrics, which include:… Continue reading Rock ‘n’ Roll Jingles