Category: usability

I love online check-in, where I can select the seat I want and take care of some formalities before I ever get to the airport. So I checked in online for my British Airways flight to Denver, but didn’t have an easy way (at my dad’s house) to print the boarding card. The site assured… Continue reading British Airways Online Check-in

I recently had occasion to withdraw money from my US bank account using an Italian ATM. I was presented with a choice of amounts ranging from 10 to 250 euros, plus one item marked “Other Amount.” I chose that one then, as prompted, entered the desired amount (500). I got a message “Amount too large,… Continue reading ATM Irritations

Another in the ongoing series “one million ways to screw up a password reminder page.” This one’s from the Austin American-Statesman, a site I only registered on because a friend forwarded an article I might enjoy, and this is one of those (extremely annoying) sites where you can only read an article if you’re signed… Continue reading Forgot My Password: Austin American-Statesman

Our port of entry into the US on this trip was Philadelphia. Once through immigration and customs, we had to change terminals and pass security again. The rules seem to be different in every airport (shoes off or on? computers in or out?), so I looked outside the security area for instructions. No sign, no taped… Continue reading Airport Usability: Philadelphia