Vergogna Postale

Ci lamentiamo in molti del pessimo servizio delle poste italiane. In tutti questi anni, pensavo che stesse migliorando, e forse é cosi’, ma soltanto se contrastato con i propri livelli (ancora peggiori) di prima.

Prendiamo in considerazione:

Dagli USA quest’estate, ho dovuto spedire due pacchi: uno a mia figlia in India, l’altro a me stessa in Italia (altrimenti la valigia avrebbe pesato troppo!).

Stavo da amici nel Mission District di San Francisco. Ho portato i pacchi ad un negozio vicino specializzato nel mandare pacchi, soldi, ecc. ai paesi del sudamerica.

La commessa ha preso il pacco per l’India senza commento. Vedendo che l’altro andava in Italia, mi ha chiesto:

"Vuoi l’assicurazione? Poiche’ il servizio postale li’ é inaffidabile."

(Il pacco é arrivato a Lecco dopo due settimane, quello per la Ross é arrivato in India un po’ prima…)

Oggi ho guardato il sito di Amazon (USA) per ordinare un libro e un DVD da vedere con Ross quando arrivo a Mussoorie (un paese sui pendici dell’Himalaya). Parto fra 14 giorni. Me li faccio mandare in Italia o in India? Ho provato entrambe le opzioni.

Per la "spedizione internazionale standard" dagli USA in Italia, stimano che ci voranno da "9 a 36 giorni lavorativi." Da un’esperienza recente sappiamo che la stima é giusta: un pacco di due libri che avevo ordinato il 14 Sett. é arrivato a Lecco il 18 Ott., e m’hanno fatto pagare €6 di dazio – probabilmente il pacco é rimasto a lungo alla dogana mentre calcolavano questa cifra.

Troppo tempo per poter ricevere il nuovo pacco prima della partenza. Ma il servizio corriere di 2-4 giorni sarebbe costato $40 – troppo.

Ho immesso l’indirizzo della scuola in India. "Spedizione internazionale standard: 10-16 giorni lavorativi."

Cioé, un pacco spedito dagli USA in India arriverà quasi tre volte piu’ velocemente dello stesso pacco mandato in Italia.

Benvenuti in Italia, paese del terzo mondo.

Italy’s Postal Embarrassment

Complaints are common about the Italian postal service, but I thought things were getting better. And maybe they are, measured strictly against la posta’s own previous service levels, which have always been dire.

But consider these events:

I needed to mail two packages from the US this summer, one to Ross in India, one to myself in Italy (too much luggage!). I was staying with friends in San Francisco’s Mission District, so I went to a nearby shop that specialized in sending packages, money orders, etc. to south American countries.

The woman at the counter took the box for India without comment. Then she looked at the box for Italy.

“Do you want insurance on this? ‘Cause the postal service there is really bad.”

(The package did arrive safely in about two weeks, Ross’ got to India a little faster. Can you see where this is going?)

Just now I was on Amazon, ordering a book and a DVD that I want to share with Ross when I get to Mussoorie (a hill station in India’s Himalayas). I’m leaving in 14 days. Should I have them shipped to Italy or India? I looked at both options. Amazon’s “Standard International Shipping” from the US to Italy was estimated to take “9-36 business days”. Recent experience shows that this is about right – some books I ordered from Amazon ~Sept 14th arrived in Lecco ~Oct 18th (and I was charged €6 customs duty, the calculation of which is probably what held up the package).

Far too long for me to get these items before my departure, but the 2-4 day courier service would cost $40. Not worth it.

So I put in Woodstock’s address. “Standard international shipping, estimated 10-16 business days”.

A package from the US will get to a remote hill station in India almost three times faster than to Lecco.

Welcome to Italy, third-world country.

Jan 4, 2008 – Both Amazon packages, plus my new Moo cards, arrived in Mussoorie on time and intact.

The Lawsuit Society

Americans seem to have a very legalistic approach to life – the polar opposite of Italians’ very relaxed attitudes towards the actual law, let alone life in general.

Boarding the CalTrain to go back to San Francisco, I had no idea where to put my big suitcase. On the way down I had put it on a seat, and wondered if that was allowed, but there were many seats free at the time. This train was more crowded. This bag wouldn’t fit under the seats, and there are no overhead racks (I couldn’t have lifted it up there anyway).

The first car was marked as being capable of transporting bicycles, so I got on that one and found a big open space right at the front of the seating area, completely unoccupied. I wondered vaguely if this was where people were supposed to put bikes, but didn’t think too hard about it (it had been a long week, I wasn’t thinking or noticing much at all). I put my suitcase in one corner of that open space, and sat down in a nearby seat where I could keep an eye on it.

An old lady with a wheeled walker got on some time later, and the conductors very solicitously parked it alongside my case as they helped her on board.

Then one of them asked: "Whose luggage is this?"

"Mine."

"Well, ma’am , did you see this sign that says it’s against federal law?" (I hadn’t, though it was a large one – tired, remember?)

"We could get a big fine."

"Where would you like me to put it?" I said this as non-aggressively as I could, though I was thinking: "You could get a fine? That’s just weird."

"There’s a baggage car two cars back."

Unlike the accomodations for bicycles and ‘passengers in need of assistance,’ the fact that there was a car designated for baggage had not been clearly denoted along the platform. I would have had to walk back two cars, dragging the suitcase. The conductors did not insist on this, but I found it amusing – and somewhat irritating – that my wrongdoing was chided in terms of "we could get fined." Why not just say: "If this space is needed for a handicapped passenger, you’ll need to move your suitcase." Which of course I would, gladly and immediately – surely that would be the minimum of civilized behavior?

However, the way the rebuke was phrased made me feel that the assumption was that I would behave like a jerk unless bludgeoned by threat of a fine (though there was an interesting twist: they, the railway employees, would get fined. Was this supposed to engender sympathy?)

America lives by legal threats and lawsuits. An outdoor dinner was given for attendees of another event at the hotel where we were having a conference. One of the guests fell down somehow. A server rushed inside to a lobby phone and called security: "He’s not hurt, but I have to report it." Two security guys in dark suits, with walkie-talkies, converged on the scene, one carrying a clipboard with a questionnaire that he required the guest to answer. I suppose the point was to get an immediate statement and signature, before the guy had time to think about how to turn a minor accident into an opportunity to sue somebody. The Cover-Your-Ass nation: Whatever happens, make sure you can’t be blamed for it.

What do you think? am I reading this all wrong?

Web Women Weekend

^ top: the finer points of CSS – Tara and Elena in my kitchen

Increasingly frustrated with the low visibility of women in technology in Italy, back in June I and a few like-minded ladies hatched a plan to start doing something about it.

The first step was to get together. So I invited them all up for a weekend at our house (sent Enrico off to visit his mother – yes, he is a supportive husband!).

Turnout was not as large as I had hoped (the house could have slept 14 or so), but those who came were motivated – most had to be, to trek all the way out here.

Friday night it was just me, Tara, and Elena. It had been a long week for us all, so we ate dinner, watched a movie, and went to bed.

The next morning I woke up early (as usual) and got to work cooking (while my computer was compressing video for Sun). Tara and Elena eventually wandered in and set up their laptops on the kitchen table, working separately and together on this and that. It was oddly comforting to have them there while I cooked (usually a lonely activity for me); I’d like to have girl geeks in my kitchen more often!

The crew gradually assembled and introduced themselves:

  1. Tara Kelly, founding partner of PassPack
  2. Elena Franco, aka Delymyth, sysadmin
  3. Silvia Cavallon, a former colleague of mine from Incat days, now a tech support manager for HP
  4. Sara Rosso, Internet Services Manager at Ogilvy Interactive
  5. Sara Maternini, corporate blogger and event manager for San Lorenzo, who kindly furnished us with a six-pack of Franciacorta (Italian champagne-method wine)
  6. Celia Abernethy, web designer/builder/programmer and owner of MilanoStyle
  7. Susan Quercioli, a manager of technical projects and people
  8. me

Talk flowed, mostly informally, but that doesn’t mean we weren’t sharing useful information.

There were the expected horror stories:

  • Every woman in Italy knows that being married and in età fertile (of childbearing age) is an enormous handicap in finding a job. It is perfectly legal for a prospective employer to ask your age and marital status (indeed, many job announcements specify the age range they will consider). Italy’s generous maternity leave law has backfired: no one wants to hire a woman who may go out to have a baby, costing the company money. And there are no real protections against discrimination of any sort in the Italian job market.
  • As in many other countries, women in Italy are paid less than men for the same work (and all Italian salaries are low against European averages, especially considering the cost of living here). One of the group, upon requesting a raise, was asked: “Doesn’t your husband earn enough to support you?” As if her work was just a hobby! The reality is that most women in Italy who work do so because their families need their income as much as their husbands’, so, yes, we need (as well as deserve) equal salaries.
  • We see our male colleagues getting jobs, raises, and promotions based on their skills at self-promotion as much as or more than for their actual abilities or work accomplishments – and getting paid more for doing less than we do!
  • And on, and on…

So, yes, there is plenty for women in IT in Italy to be unhappy about. But we didn’t get together just to bitch. The point of the weekend was to discuss what we can do to help ourselves, each other, and the larger community of girl geeks in Italy.

Under Sara Rosso‘s (welcome) leadership, each of us described what we hoped to get out of this event. These included:

  • “How should I write my curriculum to reflect my real-world experience, especially since I don’t have the formal qualifications that companies think they need?”
  • “I’m a female manager in a male world, and I think I can see better, let’s call them more ‘feminine’, ways of managing people. But in my job I don’t have any role models I can look to for advice or examples. I’d like to have someone to talk to about my ideas.”
  • “I’ve been badly underpaid in my career, partly because I find it hard to negotiate, partly because I don’t know the Italian market value of my skills. Where can I get information on salaries and freelance rates, and advice or training in how to negotiate?”
  • “I wanted to change jobs, but I didn’t know enough about possible Italian employers to tell which companies I might actually like to work for.”
  • “It’s great to know that I’m not the only woman in high tech in Italy, and not the only one to deal with these issues. When can we meet again?”

^ Sara Rosso and Susan Quercioli [Susie Q?]

Sunday morning the first-round attendees left, to be quickly replaced by:

  1. Enrica Garzilli, Sanskritist and journalist
  2. Ruhama Zayit, software engineer at TVBLOB
  3. Bruna Gardella, Senior Analyst at Etnoteam Spa

More useful experiences and information were shared (as well as an Indian lunch that I cooked).

At the end of the two days, we had some next steps:

  • Set up an online community where we can discuss and plan. For the time being, this is a Yahoo group.
  • Though we did not explicitly say so, one of the aims would naturally be to get more women to join this community – if you want to join, head on over and ask!

Possible projects for the community:

  • Periodic social events – aperitivi, Girl Geek dinners. A monthly aperitivo in Milan will probably start in November (2nd Tuesdays), organized by Lisa Morris of TVBLOB. And we’re discussing a date and a speaker for the next Girl Geeks Dinner.
  • Practical workshops where we can learn skills we feel we are lacking. One specific suggestion was negotiation – ideally, with role-playing to help us learn how to do it. We need to share info on where we might find people to do such workshops and how we would finance them (e.g., a good friend of mine is the Italy coordinator for the Open University, which might be interested in doing something relevant).
  • Job bank? At the very least, we can start sharing information on jobs we’re aware of via the Yahoo group.
  • Salary bank, with a wide range of both men’s and women’s salaries and freelance rates (in Italy), to help us see how we’re doing and price future jobs and freelance work. Bruna told us that Il Sole 24 Ore already runs quantomipagano.com, which looks very useful but does not cover freelance or contratto a progetto rates. Perhaps we can persuade Il Sole that it’s in everybody’s interest for them to expand their database to include this info. Who has a contact there?
  • Events calendar. Sometimes we don’t go to technical conferences or barcamps because we feel overwhelmed by the vast majority of men there. A shared calendar will let us track events we might be interested in, and encourage each other to go.
  • Speaker lists. Another reason we don’t go to events is because we’re not represented among the speakers – we get tired of being talked at by men. We can develop and maintain a list of women qualified, willing, and able to speak on various technical topics, and, um, gently suggest them when we know about events being organized.
  • Many of us don’t have women technical colleagues we can talk to at work, so we would like to both give and receive mentoring (on specific questions or for general support and advice).

Having this nascent supportive community of women in IT is already proving useful. Had I met Bruna a year ago and talked with her about some Italian IT companies she’s familiar with, I might not have been so much in despair about my job prospects in Italy. Celia said that, had she known us three years ago, she might not have abandoned the web business she enjoyed (and in fact she’s now thinking about getting back into it!).

Your thoughts and contributions welcome!

The Ever-Expanding Holiday Season

Yesterday the local supermarket stuffed an advertising flyer into our mailbox, as they do about once a week. This one was unusual. Blazoned across the front was “E’ gia’ Natale!” (It’s already Christmas!)

I almost puked.

It’s not even November, and we’re already talking about Christmas. At this rate, Italy will soon have caught up with the U.S. in terms of over-advertising the holidays. (As I mentioned some time ago, the UK is already almost as bad).

And I’m not even Christian, and this makes me sick. I used to enjoy the Christmas season, whose bright lights and shiny decorations help me cope with the depressing deep dark nights of winter. Now I feel oppressed by it. And this oppression begins earlier and earlier every year. The feeling that I must buy something – anything! -for all the “important people” in my life.

Deirdré Straughan on Italy, India, the Internet, the world, and now Australia