All posts by Deirdre Straughan

Woodstock History Resources

I’ve been doing lots of reading for the Woodstock history project, including some books that may be interesting even to non-Woodstockers. I was excited to finally lay hands on the journal of Fanny Parkes, an Englishwoman who lived in India from the 1820s to 40s. She was the first person to write about Mussoorie and Landour (the Himalayan town which is the site of the school), so is quoted in many of my sources, but her book has been out of print since 1850. It has now finally been republished (under the title “Begums, Thugs & White Mughals”), thanks, I suspect, to William Dalrymple, author of “White Mughals” (another source I’m using). Fanny was an amazing woman who travelled extensively in India and enjoyed everything and everyone she encountered, at a time when it was becoming unfashionable among the British to like anything much about the country they were taking over. Her book is rich in detail about life in India in those times, an excellent source for all kinds of research.

For current news for Mussoorie and Uttaranchal, see The Garhwal Post.

Amazon US Store

Amazon UK links below; note that some items available in the UK are not available in the US, and vice-versa. 

Amazon UK:

Alter, Joseph S. Knowing Dil Das: Stories of a Himalayan Hunter
Alter, Robert C. Water for Pabolee: Stories about People and Development in the Himalayas
Alter, Stephen All the Way to Heaven: An American Boyhood in the Himalayas
Barr, Pat The Memsahibs: In Praise of the Women of VictorianIndia
Bond, Ruskin Mussoorie & Landour
Bond, Ruskin Mussoorie & Landour: Days of Wine & Roses
Bond, Ruskin Mussoorie: Jewel of the Hills
Dalrymple, William White Mughals: Love and Betrayal in 18th-Century India
James, Lawrence Raj: The Making and Unmaking of British India
Keay, John The Great Arc: The Dramatic Tale of How India was Mapped and Everest was Named
Kennedy, Dane Keith The Magic Mountains: Hill Stations and the British Raj
Parkes, Fanny Begums, Thugs, and White Mughals – The Journals of Fanny Parkes, selected and introduced by William Dalrymple (Originally published in 1850 as “Wanderings of a Pilgirm in Search of the Picturesque, during four-and-twenty years in th tEast; with Revelations of Life in the Zenana”)
Pollock, David and Van Reken, Ruth E. The Third-Culture Kid Experience: Growing Up Among Worlds
Riddle, Katharine Parker A Nourishing Life
Van Reken, Ruth Letters Never Sent
Yule, Henry and Burnell, A.C. Hobson-Jobson: The Anglo-Indian Dictionary

Service With(out) a Smile

I’ve bitched at length about Telecom Italia and Tiscali (my current and past Internet service providers), and the lack of customer service nous shown by both. Foreigners in Italy often complain that Italians generally don’t have a concept of customer service, and I’d have to say that’s a fair assessment, amply demonstrated in most chain stores, supermarkets, Ikea, etc.

If you want good customer service, go to the backbone of the Italian economy: the family-owned business. For 12 years in Milan I bought bread, meat, fruit & veg., cleaning supplies, school supplies, ice cream and coffee from our neighborhood shops. All of these were owned by individuals or families, though some had a few non-family employees, and some changed hands over time. We built up relationships with the shopowners. They saw us move into the neighborhood as a young couple. Some used to call us the sposini – newlyweds – because we shopped together, which they found terribly cute. They saw our daughter grow up. Every one had an onboard “database” of customer information, knew our tastes and preferences, and could therefore serve us faster and better.

I shopped at supermarkets only rarely, mostly for things I couldn’t get at the smaller shops. Supermarkets are often cheaper, but to me they were not worth the standing in line and the impersonality (some smaller supermarkets do manage to be friendlier).

I was afraid I’d feel lost when we moved to Lecco, having to re-establish my network of suppliers, but it hasn’t been a problem. I’ve become a regular at some shops, albeit a new regular, and the owners already know me, or at least they act as if they do. And, even if they don’t know me, they are courteous; as owners, they have a direct and compelling interest in my return.

What Italians have yet to develop is a sense of ownership in “mere” employees, especially of large and chain stores. I’ve had some terrible experiences at Ikea,Upim, and Coin (the latter two are chain department stores). American stores are almost all chains, but they have customer service down to a fine art: everyone smiles and greets you in every store you enter; in some grocery stores I’ve been positively spooked by the number of employees offering to help me (maybe I look lost). You could say that this is false friendliness designed to get more money out of you, but that’s what a store is all about, isn’t it?

update: Customer service at Ikea in Italy has vastly improved

Evolution: How It is Taught in Italian Schools

“A new Great Awakening is sweeping the country, with Americans increasingly telling pollsters that they believe in prayer and miracles, while only 28 percent say they believe in evolution.” Nicholas Kristof, NYT, Jan 7, 2003

This shouldn’t be surprising, given that, in some parts of America, public schools are required to teach evolution with disclaimers that it is “only a theory,” some giving equal time to creationism. Thankfully, the national curricula for Italy’s public schools are not so wilfully blind, and Italians believe more firmly in the separation of church and state than some Americans do. Rossella’s current history text covers it thus:

“Until the end of the 18th century, it was generally accepted that all existing species had been created by a divine mind, according to a plan which had conceived them already perfectly adapted to their environments. This idea, inspired by the Bible, was known as creationism. … [A] new theory, called evolution, [held that] living species in the course of time undergo very slow but continuous change to adapt to their environments… based on a mechanism of natural selection… Darwinism is a fundamental component of our culture [today]…”

If I were a conspiracy theorist, I would suspect that the American public school system is being made or allowed to become dumber and dumber, so that a nation of sheep will spend their lives on the sofa, happily absorbing entertainment and “news,” with an occasional foray to the mall to spend more money than they should on things the advertisers tell them they need. All this perpetrated, no doubt, by some shadowy elite who can afford to educate their own children at America’s fine private schools and colleges.

Evolution in Italian Schools

May 3, 2004

The recent, much-disputed Moratti Reform of the Italian school system included, among other things, some vague wording that seemed to imply the removal of teaching evolution from the middle-school curriculum. After other issues had been thoroughly dissected and protested, this one excited some heated discussion, and has resulted in a press release clarifying that: “It is absolutely not true that the Ministry has removed the teaching of evolutionary theory from primary and middle schools. The discussion of Darwinian theory, a foundation of modern biological science, is assured for students from 6 to 18 years, according to gradual didactic theories. I wish in this regard to restate that the main objective of the school Reform is to create free consciences, developing a critical sense in students from the first years of their schooling. We wish to assure our children, under the guidance of teachers, a plurality of sources and opinions, so that they can compare and form their own critical consciences. We wish to stimulate all students to think, from the smallest to the oldest, so that they can form a responsible personality based on principles, values, lifestyles, and behaviors [which are] conscious, founded on respect for others, and open to comparison.”

Minister Moratti goes on to say that, given the debate in recent days, a commission has been formed to study the question of evolution and give precise pointers to create a basis for all curricula. This commission is headed by Rita Levi Montalcini (senator for life and Nobel prize winner in medicine), and includes Carlo Rubbia, Nobel for physics, Roberto Colombo, professor of neurobiology and genetics at the Università Cattolica Sacro Cuore di Milano, and Vittorio Sgaramella, professor of molecular biology at the University of Calabria.

Hmm. Minister Moratti is reputed to be of the religious right, though that is a far less heavy affiliation than it would be in the US. Her statement leaves some wiggle room for the introduction of “competing” theories on how life came about, but hopefully a panel of Nobel winners, no matter what their personal theology, will not embarrass themselves and the country by imitating, say, the US state of Georgia.

The press release

Woodstock School History Resources

I’ve been doing lots of reading for the Woodstock history project, including some books that may be interesting even to non-Woodstockers. I was excited to finally lay hands on the journal of Fanny Parkes, an Englishwoman who lived in India from the 1820s to 40s. She was the first person to write about Mussoorie and Landour (the Himalayan town which is the site of the school), so is quoted in many of my sources, but her book has been out of print since 1850. It has now finally been republished (under the title “Begums, Thugs & White Mughals”), thanks, I suspect, to William Dalrymple, author of “White Mughals” (another source I’m using). Fanny was an amazing woman who travelled extensively in India and enjoyed everything and everyone she encountered, at a time when it was becoming unfashionable among the British to like anything much about the country they were taking over. Her book is rich in detail about life in India in those times, an excellent source for all kinds of research.

For current news for Mussoorie and Uttaranchal, see The Garhwal Post.

Amazon UK:

Alter, Joseph S. Knowing Dil Das: Stories of a Himalayan Hunter
Alter, Robert C. Water for Pabolee: Stories about People and Development in the Himalayas
Alter, Stephen All the Way to Heaven: An American Boyhood in the Himalayas
Barr, Pat The Memsahibs: In Praise of the Women of VictorianIndia
Bond, Ruskin Mussoorie & Landour
Bond, Ruskin Mussoorie & Landour: Days of Wine & Roses
Bond, Ruskin Mussoorie: Jewel of the Hills
Dalrymple, William White Mughals: Love and Betrayal in 18th-Century India
James, Lawrence Raj: The Making and Unmaking of British India
Keay, John The Great Arc: The Dramatic Tale of How India was Mapped and Everest was Named
Kennedy, Dane Keith The Magic Mountains: Hill Stations and the British Raj
Parkes, Fanny Begums, Thugs, and White Mughals – The Journals of Fanny Parkes, selected and introduced by William Dalrymple (Originally published in 1850 as “Wanderings of a Pilgirm in Search of the Picturesque, during four-and-twenty years in th tEast; with Revelations of Life in the Zenana”)
Pollock, David and Van Reken, Ruth E. The Third-Culture Kid Experience: Growing Up Among Worlds
Riddle, Katharine Parker A Nourishing Life
Van Reken, Ruth Letters Never Sent
Yule, Henry and Burnell, A.C. Hobson-Jobson: The Anglo-Indian Dictionary

Amazon US Store

How TV Could Make Money Distributing Shows Online

Italian television, now almost totally under the control of prime minister and media magnate Silvio Berlusconi, has gotten so bad that I can’t bear to watch it. It’s embarrassing; the ads are better than the shows. Our building has an antenna with outlets in every apartment, which we eventually got around to hooking up in Rossella‘s room (she watches MTV and nature shows), and, only recently, the living room. I am so uninterested that I have yet to tune the TV in the living room to receive anything.

We could get satellite or cable TV, which would give us some English-language channels, but they’re expensive, and I hate being forced to watch the shows that I like according to someone else’s schedule (if I were in the US, I’d have a TiVo).

We do use the television a lot, along with the DVD player and VCR, to watch movies and TV series which we buy on DVD. But shows are released on DVD well after their US airdates, and there are a few that we enjoy enough to want to see the latest episodes ASAP. One reason to keep current is the critics’ (and others’) distressing and increasing habit of giving away major plot points in reviews, spoiling important surprises and lessening their dramatic impact. If you have to wait a year or more to get a show on DVD, it’s hard to avoid being “spoiled” before seeing it.

The ideal solution, to my mind, would be the ability to purchase shows online and download them on or soon after their US airdates. That way I could watch them at my convenience, and keep them for future viewing (just as if I had recorded them to videotape). Considering that we paid $35 for 18 episodes of “Sex & the City” (Amazon UK | US) on DVD, it would seem reasonable to pay about $2 per episode for this priviledge.

Will it ever come to pass? Not soon. DVDs have region codes because Hollywood wanted to be able to control release dates around the world; American movies used to hit foreign markets months after their US releases. Nowadays, Internet publicity is seen worldwide, and creates worldwide demand for certain films. The Internet also provides a channel by which films can be distributed worldwide, illegally if need be. The film industry now tries for simultaneous worldwide release on some blockbuster movies, because pirated copies start circulating online the same day a film is released (if not sooner), and eager fans will download what they can’t see at the local cinema.

I suppose the Italian distributors thought they could afford to delay the release of “The Return of the King” because the pirated versions available are not in Italian, and relatively few Italians use the Internet. They should consider that the really geeky fans are often literate in both English and Internet, and have probably already downloaded the film. But these people will also go see it at the cinema; it’s a bigscreen kind of movie.

For TV, there are international broadcasting issues which probably make my ideal unworkable. American TV shows generate revenue for local TV stations worldwide, airing well after US airdates, often dubbed into local languages. UK fans of some shows are avid downloaders, because they don’t want to wait six months for their local stations to catch up with the US schedule. I doubt that they bother to watch the shows again when they are finally aired in the UK, so Hollywood and the UK stations are losing revenue from these people. Simultaneous release could solve this problem, too, and it’s a mystery why the UK channels don’t simply broadcast popular shows in sync with the US; after all, their language is close enough to American than subtitling is rarely needed.