Category Archives: Italy

Nuts to You

A friend of mine who works for an electronic components company was feeling punchy one afternoon…he forwarded me his correspondence with a client for whom English was (thankfully) a second language.


from: [client, name withheld]
to: Rose
cc: David

Subject: missed item

Dear Rose,

I hope you are well.

In October, 2004, we ordered the following item from you:

Spacers – 2,000 pcs.

Now we found out that we have not enough NUTs for that screws. So we have enough screws (spacers) and washers but nuts are missed. The difference is circa 700 pcs. We kindly ask you if is possible to send us that nuts to complete that item asap.

Thanks and best regards,
[client]


From: David

Dear Mr. [client]:

As the new manager of the export department I want to thank you for your email. I am sorry to learn of the missing nuts, but is it possible that it has taken you almost a year and a half to discover your nuts were missing? According to point 6d of [company]’s Terms of Sale (see the our website) the purchaser has up to 8 days to report defects or irregularities and such a missing part is an apparent anomaly.

However, I am concerned about your nuts and am therefore prepared to make an inquiry to our warehouse as to where they might be. In the event that our stock shows an abundance of stray nuts, or an inordinately low number of accompanying screws, I will happily forward your missing pieces, proving once again our commitment to the QUALITY of our products and service.

Rose is away on Maternity leave, but she will be happy to know I am doing my best to track your nuts in her absence.

Best regards,

David
[company]


From: [client]

To: David

Subject: Re: R: missed item

Dear Mr. [David],

Thank you for answer. Yes it is possible to find your mistake after one year and half because we do not want to complicate your life and when we received your goods we knew the quantity is not OK. But as manufacturer we have all components in stock and when the quantity limitates to zero we put the order for new quantity. And as we work with your company more than 10 years we intended to ask you for the missed nuts with the next order of spacers but we have not ordered this components until now and now we have more than 700 screws in stock and zero of nuts.

The nuts should be packed in complete with other components like screw and washer, every component should be in the quantity of 1000 pcs in one bag. But in the kit were not enough nuts. So you will not find the special code for nuts in your warehouse but you have only one code as spacers for the kit. So please check with your supplier to send you the nuts to complete the item screws.

Best regards,
[client]


From: David

To: [client]

I have passed your claim to the quality control team that will conduct a rigorous search for your missing nuts. Additionally, they will perform a cross-referenced check to determine if other clients have experienced the dissatisfaction of nutless screws. Correct, we have no special nut code. I have instructed our team to inspect the unit x/xxxxx while paying special attention to the number of nuts in the bag.

I hope to have positive news soon and I promise to keep you abreast of developments!

My best wishes,
David

Crimes of Opinion

Italy’s Laws on Opinions You’re Not Free to State

Italian law on “crimes of opinion” has recently (Jan 25th) been revised as follows (excerpted and translated from here):

“…Safeguarding of [all] faiths, instead of [just] the state religion [i.e., Catholicism] …Article 404 – (Offenses against a religious faith by means of vilipendio [~insult] or damage to property) – Anyone who, in a place designated for worship or in a public place or place open to the public, offends a religious faith, insults… things which are considered sacred or consacrated to a faith, or are used in the exercise of faith, or commits such acts during a religious function held by a minister of the faith in a private place, is punished with a fine of 1,000 to 5,000 euros.” (NB: Previously, the punishment was up to three years in jail, though I don’t know whether this was ever applied.)

“…Changes also to the Mancino law on racism, with punishment taking the form either of a fine or up to 18 months in prison for propaganda of ideas based on racial or ethnic superiority or hatred, and the instigation to commit acts of discrimination for racial, ethnic, national, or religious reasons. However, jail sentences of six months to four years are prescribed for anyone who instigates or commits acts of violence or provocation to violence for racial, ethnic, national, or religious motives.”

Hmm. How to reconcile the fact that inherent in some religions are bald statements of racial, ethnic, or sectarian superiority? Classical Hinduism encodes the idea that Brahmins are superior and Untouchables inferior to every other caste. A Brahmin’s forbidding his daughter to marry an Untouchable might therefore be punishable by law in Italy.

A “crime of opinion” seems to me a dangerous concept in itself. Who’s to decide what is and is not a reasonable opinion? Not so long ago, the idea that women should be allowed to work outside the home for equal wages as men was considered ridiculous in Europe – and is still considered ridiculous, if not illegal, in some countries.

Several European countries have laws against Holocaust denial, as recently applied in Austria to British “historian” David Irving. That, like the Italian laws about religion quoted above, is going too far. No country can (or should) make enough laws to explicitly protect against every possible kind of hurtful speech. People should be free to state whatever wacky stupidity they believe in, and other people should be free to refute it. If a nut job like Irving had a job in a reputable university, I’d be worried. But his views are anathema to most people; the resulting social and professional shunning should be sufficient punishment for him. To draw a parallel, there are white supremacists in the US who state that black people are genetically inferior to whites. They are free to state those opinions, but they don’t get hired as professors of biology (or anything else).

Trying to keep such beliefs down by law tends to be counter-productive: the believers can then present themselves as martyrs for their faith, attracting more adherents. Children raised to think for themselves will become adults who laugh at such views. Children raised to blindly follow the dictates of another person, or a book, or a way of life, are less likely to have the critical faculties needed to evaluate every opinion that comes their way.

Italian Food in Video: RistoExpo, Erba

Ristorexpo, Erba: salumi, cheeses, coffee, fast food, slow food, cookies, cakes, chocolate, wine, grappa, liqueur… some of the things that make life worth living in Italy! Salame d’asino is made from donkey. The blue gelato shown at the end is “Smurf” flavor. No, they don’t make it from actual Smurfs.