Win Some, Lose Some

Since my whine about our iPod troubles , I’ve received several offers to help solve the problems, as well as several other stories of customer dissatisfaction with the iPod. So I should follow up.

Rossella’s friend who also has an iPod was able to load new tracks onto hers, which told me that the iPod itself was okay, and sending it back to Apple would be useless. The problem is evidently between my computer and the iPod, although that doesn’t explain why the Mac I borrowed couldn’t see the iPod, either. To charge Ross’ iPod, we continued plugging it into the FireWire cable attached to my Windows PC, so I was happily surprised when, on its return from the friend, the iPod was again recognized by Windows. Maybe it suddenly realized it was supposed to accept new songs as well as play old ones. I hastened to load it up with music before it changed its mind. Since then, the connection between the iPod and my computer has been erratic, but generally available.

The new problem is that the battery doesn’t last long. I’ve been over to the Apple support site for advice, and it looks as if I’ll have to do some testing to determine to Apple’s satisfaction that there really is a problem before I try to send it in for warranty repair. A friend is seeing short battery life with her own much newer iPod, too. I do note on the site that Apple has halved the scandalous price they were charging to replace out-of-warranty batteries, to “only” $99 plus shipping. But there are ways to do it more cheaply, and, once it’s out of warranty, you might as well.

later: iPod battery problem solved!

Italian Freedom Fighters: Cultural Attitudes Towards the Law

The debate about Italy’s new anti-smoking laws sputters on in some online forums. One chap had this to say on Zoomata:

“The reason Italians are upset is because we do not like to be told what to do. In fact, this law will be very difficult to enforce in the South, especially in the Naples area. Some have said that it will actually encourage people to smoke. To narrow minded Americans this may be difficult to understand. But, in Italy, Italians feel that they should have the freedom to decide. That is why many laws are so often disregarded in Italy. Italians are probably the world’s greatest free thinkers and lovers of freedom. Any law which forbids is viewed as an infrigment upon their rights.”

I managed to post a fairly polite reply, but this guy got my blood boiling. One of the traits I like least in Italian culture is this “every man for himself” attitude. An Italian’s loyalty is first to self, then to family, then to paese, and almost none to country. (NB: I’m not crazy about American-style “my country right or wrong” patriotism, either.)

In Italy, laws are often disregarded, not because they are felt to be wrong for the community, but because they are inconvenient for the individual: “Why should I obey the speed limit? I’m in a hurry.” This is a declaration, not of independence, but of sheer self-centeredness. Lowering and enforcement of speed limits have reduced overall highway fatalities in Italy, but every individual Italian asserts his right to drive as fast as he can get away with.

Probably for historical reasons, Italians have little sense of themselves as a unified country and culture, and almost no sense of shared “ownership” of a community and its resources. People deposit trash along country roads because it’s easier than going to the dump, never thinking that they are polluting the environment and ruining the beauty of the landscape. As long as it’s not their own front yard and they don’t have to look at it, they don’t care.

So some Italian smokers continue to assert their right to pollute my breathing space, and moan that the new law shows a worrying trend towards American-style attempts to tell everybody how to live. I agree that it’s possible to push any law too far, but, so far, these folks get no sympathy from me. When I used to whine about my troubles with smoke, I got no sympathy from most of them.

In any case, Italy’s anti-smoking law seems, to the surprise of many, to be sticking. Ross recently went to a disco, and told me that the smokers all had to go out on the terrace, even though it was a cold winter night. Unfortunately, there were so many of them that, when the disco got crowded and hot, stepping out for a breath of fresh air was counter-productive: she stepped out into clouds of smoke.

Helping Kids Stay Safe Online

A guy (whose name I unfortunately didn’t catch) came to meet Rossella at the pre-vloggercon dinner. He teaches kids about computers, and had searched online for young videobloggers, finding Dylan Verdi, Ross, and some nine-year-old playing the piano.

The man wanted to ask Ross and me what we thought about the safety issues of kids in online video. This has also come up in the vlogging group lately, so I thought I’d share my own experience and perspectives on keeping kids safe online.

I’ve been working online since 1992, so Ross has grown up with the idea that computers are primarily tools for communication. Somewhere around age 11, she expressed an interest in trying it herself, specifically online chatting. I was happy to encourage this, in part to get her writing more in English. So I sniffed around and found Kidlink.org, which seemed to a safe place to start. Discussions are moderated by adults, and the atmosphere is/was friendly and relaxed (disclaimer: though it seems to still operate in much the same way, I have not followed Kidlink closely in years, since Ross outgrew it, so I cannot absolutely vouch for it). I also had her go through a Yahoo tutorial on Internet safety for kids, with a quiz at the end, covering the basics such as “don’t give out your phone number or address, don’t tell what school you go to.”

In the early days, I was always aware of what Ross was up to on the computer: she had to use my home office computer, or the other one sitting right next to it, so she was literally right under my nose most of the time. She enjoyed chatting with kids all over the world on Kidlink. Later on, when she tried things like MTV chat sites, there were a couple of incidents that I didn’t like, e.g. she and her friends ganging up electronically on someone else and exchanging obscene comments. That wasn’t and isn’t her usual style.

I never attempted to filter what Ross could see. Although it’s easier to find disturbing material on the Internet than in real life, it ain’t exactly difficult in real life – just watch the news on any given evening. Kids are curious, especially about anything that seems forbidden; that’s part of growing up. The less a big mystery you make of it, the less fascinating it will seem to them, and the less they’ll go looking for it. Ross told me she has looked at some gross-out sites that her friends were talking about but, again, I don’t think it’s a habit. After the fact, all I could do was shrug and say, “Well, I hope it doesn’t give you nightmares.” (It didn’t – she has a far stronger stomach than I.)

As for protecting Ross from others’ evil intentions, the best defense for any kid is to know how to react wisely to whatever comes up. Early on in Kidlink days there was a possibility of her meeting a Romanian boy who was coming to Milan for a vacation with his parents. I agreed that we could all meet up in some public place (though it never quite came together).

Far worse was the real-life incident when some dirty old man muttered obscenities to her on the street on her way home from school. Then only 12 years old, Ross was shocked and frightened, but she kept her head: as soon as the light changed, she crossed the street to where a traffic cop was standing, and the nasty guy of course disappeared.

These days Ross mostly chats online with people she already knows from real life, but she’s aware that it’s possible to make entirely new friends online. I have done so many times in my long online career, a recent example being the videoblogging group that we both met face-to-face in New York.

Kids should be protected, but at some point they have to learn to judge for themselves: they need the opportunity to develop their own gut feelings about situations and people to avoid. Parents can talk things over with kids and help them evaluate, gently guiding them towards the day when they’ll have to do it for themselves anyway. So, for the Internet as for practically every other issue in child-raising, the best we can do is to accompany them into new adventures, and try to keep lines of communication open.

July, 2006

Note: Ross now has her own website, but she needs my help to manage it, so she’s more active on Fotolog.

2014: Ross has had her own website for quite some time, though I still do technical stuff for her from time to time.

Representing a Company in Public Internet Forums

Being an official company representative on the Usenet (or any other online forum) is hard, especially when the company you represent is the 800-pound gorilla in its particular niche. The attitude out there is often “large automatically means evil” – kinda like the public attitude towards Microsoft.

So I came in for a lot of flak during my years representing Adaptec/Roxio online, and some of it got personal. I mostly let it roll off my back (though I spent hours composing witty, sarcastic replies, which I rarely sent – sarcasm and irony do not come across as intended in email). The allegations which bothered me most were those that I lied on behalf of the company – I was always scrupulously honest. During my last months of representing Roxio on the Usenet, someone called me (repeatedly) “a lying bitch.” That thread went on for days, becoming a flame war between my detractors and my supporters. I finally weighed in myself:

Subject: The Bitch Bites Back
Date: Tue, 05 Jun 2001 10:57:42 +0200
From: Deirdre’ Straughan
Newsgroups: alt.comp.periphs.cdr

All right, folks, it’s time for the subject of all this to put in her own piece. I begin by quoting Elizabeth Hilts, author of Getting in Touch With Your Inner Bitch:

“There is a powerful and integral part of each of us that has until now gone unrecognized, its energy largely untapped… It is the Inner Bitch… The Inner Bitch is not that part of ourselves that is sometimes stupid, or mean, or humorless. She neither indulges in self-defeating behavior, nor does She abuse herself or others. The Inner Bitch does not engage in petty arguments, even for sport. Why bother? The Inner Bitch never enters into a battle of wits with an unarmed opponent.”

I recommend this book to anyone who’s ever called a woman a bitch and thought it was an insult.

My “real” title in the realm of CD-R used to be well known out here, but I haven’t publicized it recently because my sense of humor was misunderstood by some colleagues. [That unofficial title, bestowed on me – lovingly! – by friends, was “the Bitch Goddess of CD-R”.]

“Lying”. That is slander, because it’s not true. If anyone has any proof that I have ever intentionally lied to any customer, here on the Usenet or anywhere else, I invite them to step forward with it.

As for the rest, my other guru, Miss Manners, would likely advise that the best response to coarse insults is a dignified, ladylike silence. And if you think a bitch can’t also be a lady, you have a lot to learn.

Naturally, this didn’t convince the troll of anything: years later, he is still slandering me out on the Usenet.

La Bottega del Maiale: A Salumeria in Lecco

This one’s for Carol & Steve, who went shopping in Boston and vlogged it.

La Bottega del Maiale (“The Hog Shop”) is a small gourmet food shop in the heart of downtown Lecco (Piazza XX Settembre) specializing, obviously, in pork products, but they also have a great selection of cheeses, wines, sott’oli (preserves in oil), sottaceti (preserves in vinegar), and many other wonderful things.

I didn’t try to subtitle the Italian conversation going on between me and the shop ladies. The manager gave me permission to film, but the younger woman at the cash register initially said, “Oh, no, no, no – don’t film me – I’ll hide under here [the cash counter].” I said, “That’s fine, I don’t film anybody who doesn’t want to be filmed.” Then I mentioned that my daughter is filming all her friends, and they’re all excited to be on the Internet. “Oh, yes, yes, yes, in that case it’s fine!” she said.

Towards the end you can hear me say:”I think they’re going to hate me for this” – referring to viewers from outside of Italy who will probably be salivating by the end of the video (as long as they’re not vegetarian).

Deirdré Straughan on Italy, India, the Internet, the world, and now Australia