Discussion List: Early Experiences in Online Customer Communications

“People want to discuss your product or service online. If you don’t give them a way to do it, someone else will.” User to User Support by Derek M. Powazek – on WebTechniques The Adaptec discussion list was created in about 1996 as a way for users of Adaptec CD-R software to help each other.… Continue reading Discussion List: Early Experiences in Online Customer Communications

Castelli: Traditional Ceramics from the Hills of Abruzzo

Castelli is a small town in the hills of Abruzzo (the region on the east coast of central Italy, on the Adriatic sea), famous for its hand-painted ceramics – a centuries-old tradition in the area thanks to its local deposits of clay. You start to see shops along the road kilometers before you get there,… Continue reading Castelli: Traditional Ceramics from the Hills of Abruzzo

Funny Sign: Walk on Water

The Mississippi at St. Louis during a flood – only one rather special pedestrian could be expected to use this crossing! You might also like: No related posts.

On the Usenet: Supporting a Company in an Online Public Forum

My presence in online public discussion groups dates back to the CompuServe forums I frequented starting around 1993, where I helped customers with Incat’s CD-R software, and CD-R technology in general. I was eventually invited to start a section specifically for Incat software. Then a friendly user wrote me: “Hey, you should be out on… Continue reading On the Usenet: Supporting a Company in an Online Public Forum