When I attended Woodstock (1977-1981), communication from and within India was fraught with difficulty. Letters to foreign countries - even in Asia - took weeks. Packages arrived damaged, or not at all. (Nowadays, Indian mail is more reliable than Italian.) [more]
How has technical writing evolved in the age of the Internet? How have tech writers’ jobs changed, and how should they continue to change, in response to new technologies now available for sharing knowledge with our customers? [more]
Since I’ve been in Italy, I’ve gotten out of the habit of telephoning: anywhere, anyone, for any reason. Aside from the enormous difficulties of installing a phone line in Italy and keeping it working (which, if you’re lucky, you will only suffer through once), everything involved in using a phone is simply ridiculously difficult here. [more]
I wrote 18 months ago about my disappointment with KLM’s poor handling of a bereavement situation (KLM Tries Harder… But Fails). I’m flying a lot again these days (three trips to the US this year, plus several to the UK, and now India). [more]
When we moved into our apartment in Milan in 1991, we were young and just getting started in life - which is code for “didn’t have much money”… [more]
When my husband was young (and probably still today), Italians played a verbal game in which you made up a name for a fictional somebody of a particular nation. The name had to sound authentic to the nationality chosen, and, of course, it had to be funny. [more]
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image: detail of installation by Bronwyn Lace