On the Usenet: Supporting a Company in an Online Public Forum

My presence in online public discussion groups dates back to the CompuServe forums I frequented starting around 1993, where I helped customers with Incat’s CD-R software, and CD-R technology in general. I was eventually invited to start a section specifically for Incat software. Then a friendly user wrote me: “Hey, you should be out on… Continue reading On the Usenet: Supporting a Company in an Online Public Forum

Reflections on Machismo: “Fierce Invalids Home from Hot Climates”

Tom Robbins has long been one of my favorite authors; every one of his seven novels is a gem, infused with his uniquely loopy sensibility and style. This novel (Amazon UK | US), published in May, 2000, was eerily timely in its discussion of West vs. East and Muslim vs. Christian, in the context of… Continue reading Reflections on Machismo: “Fierce Invalids Home from Hot Climates”

Newsletters: Customers Love ‘Em – If You Do Them Right

Begun in 1998, the newsletters I wrote/edited for Adaptec and (later) Roxio covered technical, how-to, product news, and other information of interest to CD-R users. I initially did all the writing myself, then hired other writers as the topics became too varied and the schedule too punishing for one person to handle (and I had… Continue reading Newsletters: Customers Love ‘Em – If You Do Them Right