EMail Encounters: Anecdotes of a Professional Life Online

I’ve spent probably half of my working life answering email. And therein lie a number of tales… Some people were convinced I had to be mailbot, because I answered so quickly. As I told them: “If we had a mailbot this good, we’d be selling that instead of CD-R!” The Unexpected Response It seems that… Continue reading EMail Encounters: Anecdotes of a Professional Life Online

Discussion List: Early Experiences in Online Customer Communications

“People want to discuss your product or service online. If you don’t give them a way to do it, someone else will.” User to User Support by Derek M. Powazek – on WebTechniques The Adaptec discussion list was created in about 1996 as a way for users of Adaptec CD-R software to help each other.… Continue reading Discussion List: Early Experiences in Online Customer Communications