Six Degrees from Disaster

Massacre at VA Tech – Malaysian Students Safe read a headline I spotted via Google News this morning. Naturally, it came from Malaysia’s Straits Times newspaper. It’s facile to say that the global is local and the local is global. But there’s more to this particular phenomenon. When we hear about horror anywhere in the… Continue reading Six Degrees from Disaster

Il Popolo della Rete – Italy’s Internet People

Four years ago, I wrote about the difficulties of making friends with Italians. I already had online (and offline) friends in Italy, but most of them were expats. I have Italian colleagues with whom I get along well at the office, but we don’t socialize outside (quite the opposite of my experience in American companies).… Continue reading Il Popolo della Rete – Italy’s Internet People

Communicating with Your Customers

Someone anonymous claiming to be an Apple employee launched a blog (now vanished) to discuss his/her thoughts on Apple’s communications with its customers. This was big news in the blogosphere, because Apple is notoriously secretive and uncommunicative. The only Apple product I own is an iPod (I had a Mac SE 15 years ago, my… Continue reading Communicating with Your Customers